Next-level Co-Pilot for your E-commerce Operations
Rethink business management. Supercharge your decision intelligence with tailored, AI-powered, real-time insights.
![Rethink business management. Supercharge your decision intelligence with tailored, AI-powered, real-time insights with Parcel Perform e-commerce co-pilot.](https://images.ctfassets.net/s384oqk42kco/2CYCz3ZqCxYb9PU4aY8RLM/434b5466e1b06ac91bfce46c45979dda/NPF_-_E-commerce_Co-pilot_-_Hero_Image.webp?w=960&q=100)
TRUSTED BY E-COMMERCE BUSINESSES WORLDWIDE
![Parcel Perform Customer Shopify](https://images.ctfassets.net/s384oqk42kco/5Oot3OaMU2eM5J6nLu3E64/a8e25306281d3ee589492cf8016664d1/shopify_logo.webp)
![Parcel Perform Customer Hello Fresh](https://images.ctfassets.net/s384oqk42kco/7mpoFliMaXM9LTVEeNgI4y/53c126ac64b992c56417a3e2fb43a0ee/Parcel_Perform_Customer_Hello_Fresh__4_.webp)
![Parcel Perform Customer Nespresso](https://images.ctfassets.net/s384oqk42kco/6QP3Uy0oAD9SRlUJb2pu1P/c6c1a28820cdcb9cca86d4c49d465995/Parcel_Perform_Customer_Nespresso__3_.webp)
![Parcel Perform Customer Zalando](https://images.ctfassets.net/s384oqk42kco/275zRly2EdaqMMvMaCtRMM/64bb39a3a28d7e007035c2773055c88b/Parcel_Perform_Customer_Zalando__3_.webp)
![Parcel Perform Customer BestSecret](https://images.ctfassets.net/s384oqk42kco/12GmLc0jaWRFb9dv1MxzPT/fafa860d3dbd82b6a2fa5f7df32a2551/Parcel_Perform_Customer_Best_Secret__1_.webp)
![Parcel Perform Customer PUMA](https://images.ctfassets.net/s384oqk42kco/6PLT6MvM4lqn5mdDH9qv86/410584c36a757a2c8ac399afc008d479/Parcel_Perform_Customer_Puma__5_.webp)
You’ve mastered the e-commerce essentials. But are you still struggling with reactive management? Make proactive, intelligent decisions for peak business performance your competitive advantage.
Achieve true excellence in e-commerce![You’ve mastered the e-commerce essentials, but still struggling with reactive, silo management? Make ambitious aspirations and proactive decisions your competitive advantage.](https://images.ctfassets.net/s384oqk42kco/5ybDpJDmiLaKFi3xU7wxx7/af41590dbbf8dba7193cb9cc1cab31d0/NPF_-_Ecommerce_Co-pilot_-_Problem_statement.webp?w=870)
Order Performance Aspirations that go beyond carrier SLAs
Stay on top of your highest aspirations and excel at every stage of an order’s lifecycle
- Set and track ambitious, company-wide aspirations holistically on a single platform
- Translate your unique processes into measurable aspirations
- Proactively act on breached aspirations with intel from real-time calculations
![Set and track company wide aspirations on a single platform and proactively act on breached aspirations.](https://images.ctfassets.net/s384oqk42kco/2MXUrfs9tuihQRE9GTeTdT/22f28474f05c99fd116a4a0a2fbfce76/NPF_-_E-commerce_Co-pilot_-_Feature_1.webp?w=870)
Order Performance Framework
Track business aspirations across multiple e-commerce milestones
Flexible Aspirations Setting
Create precise aspirations with performance thresholds and parameters
Real-Time Assessment
Get instant insights that help maintain service levels and customer satisfaction
Real-time Monitoring & Alerts for peace of mind
An AI-powered control tower that keeps you ahead of issues and safeguards customer experiences
- Proactively detect and resolve warning signs before they escalate into complaints
- No-fuss alert management seamlessly integrated with your e-commerce operations
- Zoom in on critical issues with alert notifications sent straight to your inbox
![An AI-powered control tower that keeps you ahead of issues and safeguards customer experiences by proactively detecting and alerting customer warning signs](https://images.ctfassets.net/s384oqk42kco/5gBHy2uI7fJx6ztkJ1f4G2/02d6af0f22959ed66b5c34fc9943bbf2/NPF_-_E-commerce_Co-pilot_-_Feature_2__1_.webp?w=870)
Limitless Alerting Capabilities
30+ alert metrics for precise monitoring of all potential e-commerce issues
AI & Data-Driven Alert Setup
Dive straight into troubleshooting with AI-recommended alerts, curated for you
Easy Operations Control
Track alert trends, investigate breach reasons, and mute alerts
Turnkey Business Intelligence to power smarter decisions
Get a 360° view of harmonized delivery data in your bespoke, industry-tailored dashboards
- Analyze the Post-Purchase, Checkout, Returns, Logistics Experience, or all at once
- Navigate your e-commerce challenges with pre-built and fully customizable reports
- Break data silos and unify insights from logistics, support, and e-commerce teams
![A 360° view of harmonized post-purchase data in bespoke dashboards.](https://images.ctfassets.net/s384oqk42kco/5l1aiuaekWm9wZFj7TlMx0/2948248b476ba66140255057dc3634c1/NPF_-_E-commerce_Co-pilot_-_Feature_3.webp?w=870)
End-to-End Harmonized Data
Data analysis out-of-the-box – no additional data integration or transformation needed
Report Templates
Measure e-commerce performance from day 1 with expertly tailored insights
Seamless Collaboration
Empower cross-functional decision-making with easy, one-click report sharing
Why Parcel Perform's E-Commerce Co-Pilot is right for you
Onboarding Workshop
Define metrics and monitoring conditions based on your unique business use cases
Customize Your Experience
We test and configure order performance aspirations, alerts, and intelligence reports
Platform Training
Expert guidance on how to manage and modify aspirations, alerts, and reports
Join 3,000+ of the world's best brands & marketplaces
Explore our End-to-End Data & Delivery Experience Platform
Convert abandoned carts into orders. Tailored EDD prediction. Win with industry-leading AI.
Learn moreAvoid delivery pitfalls and turn unhappy customers into loyal ones. Stop the WISMO madness. Make upselling happen.
Learn moreOutsmart complicated reverse logistics. Minimize WISMR. Build customer loyalty and lifetime value.
Learn moreCut costs. Eliminate disruptions. Book and label accurately. Stay agile and responsive.
Learn moreRethink business management. Supercharge your decisions with tailored data & AI. Tap on real-time actionable insights.
Learn more![Parcel Perform Checkout Experience](https://images.ctfassets.net/s384oqk42kco/b1Lbwef3hDCaEInKwnZu5/7ef661b7169f225ce2d47b26d18b9089/New_product_framework_hero_visual_logistics_experience__4__1.webp?w=960&q=100)
Frequently asked questions
What is E-Commerce Co-Pilot and how does it work?
How is E-Commerce Co-Pilot different from other analytics platform (e.g. Microsoft PowerBI)?
What types of data can I connect to the E-Commerce Co-Pilot?
Embark on business excellence with the Parcel Perform E‑Commerce Co-Pilot
Partner with us and set the new standard for data-driven delivery experience