Perfect the Returns Experience

Outsmart complicated reverse logistics. Minimize WISMR. Build customer loyalty and lifetime value.

Book a demo

TRUSTED BY E-COMMERCE BUSINESSES WORLDWIDE

Don’t let a siloed returns process drain your profits. Integrate returns into the shopping experience for lower costs, more repeat purchases, and higher customer lifetime value.

Integrate your returns

Integrated Self-Service Returns that matches the shopping experience

Level-up returns for a seamless, happy customer journey

Reduce WISMR cost and minimize support burden with end-to-end automation
Boost customer satisfaction with efficient, transparent processes and fast returns
Wow customers with personalized returns tracking – fuss-free and quick to launch

Upgrade to VIP returns tracking

Integrated Self-Service Returns helps your business ensure seamless customer return journeys with returns tracking

Integrated Experience
Empower customers with self-service returns embedded within your website
Returns Policy Automation
Turn complex policies into a smooth process with automated returns approvals
Proactive Communication
32+ returns triggers to power clear customer communications through the returns journey

Efficient Reverse Logistics that balances cost and convenience

Prioritize customer convenience while saving on returns shipping costs with smart routing

Find cost-optimal route across 500+ local and international returns services
Make returns a breeze with clear drop-off details and embedded maps
Gain complete visibility into returns processing, from request to warehouse

Take control of your returns shipping efficiency

Prioritize customer convenience while saving on returns shipping costs with smart routing

Flexible Returns Options
Offer customers total convenience – drop-offs, in-store return, and home pick-ups
700,000+ Drop-Off Points
Make returns easy and affordable with our ever-expanding PUDO network
Granular Shipping Rules
Optimize returns shipping for the best routes and lowest costs with customizable rules

Win-Win Revenue Recovery for you and your customers

Craft your revenue comeback with customer-first refund alternatives

Turn customer churn and returns costs into repeat purchases and revenue gain
Convert refunds into conversion opportunities with item exchanges and shop credits
Protect your revenue and eliminate fraud worries with intelligent fraud detection

Recapture revenue and customer loyalty

Let customers choose their preferred refund method with flexible refund alternatives

Seamless Exchanges
Impress with instant, hassle-free exchanges that are synced with your webstore
Transparent Returns Fee
Earn customer trust and minimize refund disputes with clear returns fee breakdown
AI-Driven Fraud Deterrence
Identify fraudulent signals and automatically escalate return requests to support team

We are here to support your returns success

Onboarding Workshop

Create a best-fit returns strategy based on your unique business use cases

Customize Your Experience

We configure returns tracking and policy automation exactly to your needs

Test, Go-Live, Optimize

A dedicated team that provides end-to-end testing, hyper-monitoring, and fine-tuning

Get started

Join 3,000+ of the world's best brands & marketplaces

PUMA chose to work with Parcel Perform as it allowed them to move beyond one-size-fits-all approaches and create truly personalized experiences for every customer, in every market, and in every situation.

Alexander Bube

Teamhead Fulfillment & Support E-Commerce Europe, PUMA

"Parcel Perform gives us a single access point for all order data, allowing us to provide highly personalized customer responses, even with the complexity involved. We integrated Parcel Perform with our online return solution, creating seamless experiences and new possibilities."