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Customer Service Teams

Exceed e-commerce customer expectations

Customer Service Teams

Exceed e-commerce customer expectations

Empower your customer service teams with data, automate mundane tasks, and proactively delight customers.

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Parcel Perform's shipping overview which shows delivery tracking data
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Parcel Perform's AI-powered platform lets you proactively identify delivery exceptions, empowering your team to resolve issues before customers are impacted.

Slash WISMO Inquiries and Boost Customer Satisfaction

WISMO takes up your team's time and budget. Our AI-powered platform lets you proactively identify delivery exceptions, empowering your team to resolve issues before customers are impacted.

Proactively detect and resolve delivery exceptions with AI-driven solutions

Receive real-time alerts and actionable insights on potential disruptions

Effortlessly and seamlessly integrate with all your current systems

Deliver Delight, Not Delays
Personalized branded tracking page for Parcel Perform Customer PUMA

Transform Customer Support from Reactive to Remarkable

Proactive updates transform delivery queries into brand wins. Turn each delivery milestone into a delightful customer moment, reduce support workload, and boost customer satisfaction.

88+ customizable notification triggers for all milestones

Personalized, branded messaging to reinforce brand

Multi-channel customer communications that resonates

Elevate Customer Service
An intuitive self-service returns portal that reduces WISMR, featuring return methods and drop off selection

Reduce WISMR with Seamless Self-Service Returns

Returns done well can build customer loyalty and increase lifetime value. An intuitive self-service returns portal will reduce WISMR and free up your team to focus on customers.

Integrated returns portal for a seamless brand experience

Automated returns workflows streamline the process

Guided customer communication with clear next steps

Transform Returns into Loyalty
Parcel Perform's shipment overview showing complete order visibility and real-time parcel tracking data

Unlock Your Team’s Efficiency with 360° Order Visibility

Complete order visibility empowers your team with the knowledge to proactively address customer inquiries, and turn potential delivery pitfalls into positive experiences.

Real-time tracking data for proactive customer support

Granular shipment data for precise troubleshooting

50+ filters to help identify and resolve issues quickly

Optimize Order Visibility
Parcel Perform's unified dashboard streamlines parcel tracking, and gives real-time insights to resolve customer inquiries quickly and accurately

Empower Your Team with Unified Shipment Insights

Tired of juggling multiple carrier platforms and inconsistent tracking data? Our unified dashboard streamlines parcel tracking, giving you real-time insights to resolve customer inquiries quickly and accurately.

Unified tracking across 1,100+ carriers in one dashboard

Real-time shipment updates for proactive customer service

Advanced analytics to identify & resolve recurring issues

Unlock Shipping Clarity

Push Beyond Post-Purchase: Empower Your Customer Service Team

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Proactive Support, Happier Customers:

Empower your team to proactively detect and resolve delivery exceptions before they escalate into customer complaints.

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Self-Service Solutions, Reduced Workload:

Reduce inquiries and improve customer satisfaction with self-service tools for tracking, returns, and issue resolution.

Innovation

Data-Driven Insights, Continuous Improvement:

Gain valuable insights into customer behavior and shipping patterns to optimize processes and enhance the customer experience.

Transform your Customer Service Operations

Explore our End-to-End Data & Delivery Experience Platform

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Checkout

Convert abandoned carts into orders. Tailored EDD prediction. Win with industry-leading AI.

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Post-Purchase

Avoid delivery pitfalls and turn unhappy customers into loyal ones. Stop the WISMO madness. Make upselling happen.

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Returns

Outsmart complicated reverse logistics. Minimize WISMR. Build customer loyalty and lifetime value.

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Logistics

Cut costs. Eliminate disruptions. Book and label accurately. Stay agile and responsive.

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Co-Pilot

Rethink business management. Supercharge your decisions with tailored data & AI. Tap on real-time actionable insights.

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Parcel Perform Checkout Experience

Go beyond post-purchase to unlock your growth potential

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Join 3,000+ of the world's best brands & marketplaces

Parcel Perform Customer GTL
Daniel Kalip, Chief of Delivery at GTL
Daniel Kalip

Chief of Delivery at GoTo Logistics

"GTL chose Parcel Perform because of the real-time data that Parcel Perform provides as well as the fast 3PL logistics integration. We saw a 20% increase in team efficiency as more time is spent on operations excellence instead of tracking parcels manually."
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Read success story
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  • Parcel Perform partner byrd
  • Parcel Perform Nespresso Global Customer
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Frequently asked questions

How many languages does Parcel Perform support?

How can Parcel Perform help my customer service teams?
Can Parcel Perform integrate with our CRM system?
What are the customer service and delivery experience automations available?
How can Parcel Perform support in handling complex returns and warrantly claims efficiently?
What are the types of delivery data available for WISMO troubleshooting?
How does the platform gather and utilize customer feedback to improve the post-purchase experience?
What is Parcel Perform and how does it work?
How is Parcel Perform different from other service providers?

Learn more about the delivery experience

The image depicts a visual journey of a package delivery enhanced by artificial intelligence. A location pin traces a route on a map, representing the package's path from the seller to the customer. This illustrates the critical role of precise tracking and efficient logistics in e-commerce, a key theme emphasized in the article "The AI-Powered Post-Purchase Experience: Optimizing for Peak Season Success." The AI circuitry surrounding the location pin signifies the technology's power in optimizing the post-purchase experience. As the article highlights, AI can analyze vast amounts of data to predict delivery times, personalize customer communication, and proactively address potential delivery hiccups. Finally, the calendar icon underscores the importance of timely delivery, particularly during peak seasons like the holidays, where customer expectations are high. This article delves into the crucial role of a smooth post-purchase delivery experience in e-commerce, especially during peak seasons. It advocates for leveraging AI-powered solutions to optimize logistics and boost customer satisfaction. The article highlights the benefits of AI in providing accurate delivery predictions, streamlining operations, and offering a personalized post-purchase experience. By analyzing various data points, AI can minimize delivery delays and reduce customer anxiety. AI also enables tailored communication, proactive issue resolution, and multi-channel engagement based on individual customer preferences. Ultimately, the article champions the transformative potential of AI in turning the chaos of peak seasons into a seamless and efficient operation, fostering customer loyalty and driving business growth.
Machine Learning & AI
Customer Experience

The AI-Powered Post-Purchase Experience: Optimizing for Peak Season Success

Nov 18, 2024

This image visually represents the ideal, hassle-free product return experience. The graphic highlights key elements of a smooth return process, starting with the simple, step-by-step procedure indicated by the checked boxes. This suggests a clear and easy-to-follow return journey for customers. The website interface emphasizes the ability to track returns online, providing transparency and reassurance throughout the process. The interconnected elements and flowing lines convey a sense of speed and efficiency, promising quick turnaround times. Furthermore, the inclusion of a money bag and coins symbolizes a straightforward and transparent refund process. In essence, this image depicts a customer-centric approach to returns, prioritizing simplicity, transparency, and efficiency to build trust and ensure a positive experience for shoppers. This article discusses how e-commerce businesses can turn peak season returns into a revenue stream. It outlines strategies for encouraging exchanges, upselling during the exchange process, and utilizing store credit to retain revenue and encourage future purchases. The article also highlights the benefits of using Parcel Perform's post-purchase platform to optimize the returns process and drive revenue recovery. By implementing these strategies, businesses can transform their returns process into a revenue-generating engine, driving success during the holiday season and beyond.
Customer Experience
Supply Chain

Turning Peak Season Returns into Revenue: Strategies for E-Commerce Success

Nov 11, 2024

The image illustrates the complexities of managing e-commerce deliveries, symbolized by various interconnected icons representing different aspects of the process: a shopping bag (representing products), a location pin (symbolizing delivery destinations), a delivery truck (illustrating the logistics), a heart (indicating customer satisfaction), a target (representing business goals), and bar graphs with a dollar sign (showing revenue and growth). This visualizes the article's theme of proactively managing the delivery experience to navigate the challenges of e-commerce, emphasizing the need for businesses to optimize all stages of the delivery process to achieve success and customer loyalty. This article explores the critical role of proactive delivery management in navigating the challenges of e-commerce. It highlights the need for clear communication, real-time information, and AI-powered solutions to optimize the post-purchase experience. By leveraging data and technology, businesses can transform potential delivery disruptions into opportunities for building customer loyalty and driving repeat business. The article also emphasizes the benefits of partnering with a provider like Parcel Perform, who offers integrated solutions to streamline data, improve customer satisfaction, and ultimately drive e-commerce success.
Machine Learning & AI
Customer Experience

E-Commerce Merchants: Proactively Manage Your Delivery Experience to Navigate the E-Commerce Storm

Nov 08, 2024

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