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E-commerce & Marketing Teams

Drive e-commerce revenue growth

E-commerce & Marketing Teams

Drive e-commerce revenue growth

AI post-purchase tools boost conversions and loyalty with branded tracking and accurate delivery estimates.

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Parcel Perform charts showing checkout conversions, delivery issues and email open rates
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Parcel Perform's AI-driven EDD engine provides precise, reliable estimates, improving customer experience and boosting conversions.

Skyrocket Conversions with Precise AI-Powered E-commerce Delivery Estimates

Vague delivery estimates hurt ecommerce sales. Our AI-driven EDD engine provides precise, reliable estimates, improving customer experience and boosting conversions.

Tailored AI model for precise EDDs, fueled by your data

Adaptive AI-driven updates for always accurate EDDs

A/B test to balance speed, reliability, and conversions

Boost Sales with Accurate EDDs
Branded order tracking page mockup of Parcel Perform's customer Nespresso, showing how Parcel Perform provides brands with 4-6 extra touchpoints for customer engagement.

Transform E-commerce WISMO into WOW with Proactive Notifications

Reduce WISMO inquiries and boost customer satisfaction with branded ecommerce notifications. Keep customers informed, build trust, and enhance the post-purchase experience.

88+ notification triggers covering all delivery events

Personalized notifications that keep customers engaged

Drive upsells with targeted, personalized notifications

Convert WISMO into Loyalty
Delivery tracking notification showing how Parcel Perform can help elevate customer engagement and achieve 80% open rate

Elevate Your Brand and Boost Customer Loyalty with a Branded Tracking Page for E-commerce

Don't let your brand fade after checkout. Our customizable ecommerce tracking page enhances the post-purchase experience, builds customer trust, and boosts brand loyalty.

Configurable with 120+ options to reflect your brand

Integrated, seamless experience from checkout to delivery

Plug-and-play widget lets you go live in under 2 weeks

Build Loyalty Beyond Checkout
Seamless Parcel Perform returns experience showing options for refund method and automated refund

Transform Returns into Revenue with a Self-Service E-commerce Returns Portal

Turn ecommerce returns into revenue with our automated returns portal. Delight customers, streamline processes, and recover revenue with exchanges or store credit.

Seamless returns experience from checkout to refund

Effortless returns policy enforcement with automation

Recover revenue through flexible refund alternatives

Make Returns Work for You
Parcel Perform's AI-powered ecommerce analytics platform transforms raw logistics data into actionable marketing insights. Visualize performance and optimize your customer journey.

Harness the Power of Your E-commerce Delivery Data: Make Smarter Decisions, Faster

Our AI-powered ecommerce analytics platform transforms raw logistics data into actionable marketing insights. Visualize performance and optimize your customer journey.

Monitor marketing campaign performance in real-time

Analyze marketing impact across the customer journey

Visualize marketing performance data with dashboards

Fuel Marketing with Insights

Push Beyond Post-Purchase: Drive Revenue and Delight Customers

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Create Memorable Post-Purchase Experiences:

Transform every post-purchase touchpoint into a delightful brand experience, fostering loyalty and repeat business.

Customer lifetime value

Turn Deliveries into Marketing Opportunities:

Elevate your brand presence throughout the customer journey, turning deliveries into powerful marketing moments.

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Data-Fueled Market Dominance:

Harness the power of AI-driven analytics to unlock hidden insights, optimize your operations, and drive unparalleled growth.

Transform your Post-Purchase Experience

Explore our End-to-End Data & Delivery Experience Platform

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Checkout

Convert abandoned carts into orders. Tailored EDD prediction. Win with industry-leading AI.

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Post-Purchase

Avoid delivery pitfalls and turn unhappy customers into loyal ones. Stop the WISMO madness. Make upselling happen.

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Returns

Outsmart complicated reverse logistics. Minimize WISMR. Build customer loyalty and lifetime value.

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Logistics

Cut costs. Eliminate disruptions. Book and label accurately. Stay agile and responsive.

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Co-Pilot

Rethink business management. Supercharge your decisions with tailored data & AI. Tap on real-time actionable insights.

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Parcel Perform Checkout Experience

Go beyond post-purchase to unlock your growth potential

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Join 3,000+ of the world's best brands & marketplaces

PUMA chose to work with Parcel Perform as it allowed them to move beyond one-size-fits-all approaches and create truly personalized experiences for every customer, in every market, and in every situation.
PUMA customer success story Alexander Bube
Alexander Bube

Teamhead Fulfillment & Support E-Commerce Europe, PUMA

"The best marketing is a superb delivery experience that meets customer expectations. We sought a technology that would allow us to move beyond one-size-fits-all approaches and create truly personalized experiences for every customer, in every market, and in every situation."
Watch success story
  • Parcel Perform SNOCKS Customer
  • Parcel Perform Nespresso Global Customer
  • Parcel Perform Customer Expondo
  • Parcel Perform Customer Alaiko
  • Mister Spex logo - Parcel Perform customer

Frequently asked questions

How can Parcel Perform help my e-commerce business?

How does my e-commerce marketing team benefit from the Parcel Perform platform?
How can Parcel Perform help with post-purchase marketing?
Can Parcel Perform integrate with my existing e-commerce & marketing platform?
How can Parcel Perform help increase my e-commerce sales conversions?
What analytics does Parcel Perform provide to optimize my marketing strategy?
How are Parcel Perform's notifications different from carrier delivery updates?
How can Parcel Perform faciliate upselling or cross-selling opportunities?
What is Parcel Perform and how does it work?
How is Parcel Perform different from other service providers?

Learn more about the post-purchase experience

The image depicts a visual journey of a package delivery enhanced by artificial intelligence. A location pin traces a route on a map, representing the package's path from the seller to the customer. This illustrates the critical role of precise tracking and efficient logistics in e-commerce, a key theme emphasized in the article "The AI-Powered Post-Purchase Experience: Optimizing for Peak Season Success." The AI circuitry surrounding the location pin signifies the technology's power in optimizing the post-purchase experience. As the article highlights, AI can analyze vast amounts of data to predict delivery times, personalize customer communication, and proactively address potential delivery hiccups. Finally, the calendar icon underscores the importance of timely delivery, particularly during peak seasons like the holidays, where customer expectations are high. This article delves into the crucial role of a smooth post-purchase delivery experience in e-commerce, especially during peak seasons. It advocates for leveraging AI-powered solutions to optimize logistics and boost customer satisfaction. The article highlights the benefits of AI in providing accurate delivery predictions, streamlining operations, and offering a personalized post-purchase experience. By analyzing various data points, AI can minimize delivery delays and reduce customer anxiety. AI also enables tailored communication, proactive issue resolution, and multi-channel engagement based on individual customer preferences. Ultimately, the article champions the transformative potential of AI in turning the chaos of peak seasons into a seamless and efficient operation, fostering customer loyalty and driving business growth.
Machine Learning & AI
Customer Experience

The AI-Powered Post-Purchase Experience: Optimizing for Peak Season Success

Nov 18, 2024

This image visually represents the ideal, hassle-free product return experience. The graphic highlights key elements of a smooth return process, starting with the simple, step-by-step procedure indicated by the checked boxes. This suggests a clear and easy-to-follow return journey for customers. The website interface emphasizes the ability to track returns online, providing transparency and reassurance throughout the process. The interconnected elements and flowing lines convey a sense of speed and efficiency, promising quick turnaround times. Furthermore, the inclusion of a money bag and coins symbolizes a straightforward and transparent refund process. In essence, this image depicts a customer-centric approach to returns, prioritizing simplicity, transparency, and efficiency to build trust and ensure a positive experience for shoppers. This article discusses how e-commerce businesses can turn peak season returns into a revenue stream. It outlines strategies for encouraging exchanges, upselling during the exchange process, and utilizing store credit to retain revenue and encourage future purchases. The article also highlights the benefits of using Parcel Perform's post-purchase platform to optimize the returns process and drive revenue recovery. By implementing these strategies, businesses can transform their returns process into a revenue-generating engine, driving success during the holiday season and beyond.
Customer Experience
Supply Chain

Turning Peak Season Returns into Revenue: Strategies for E-Commerce Success

Nov 11, 2024

The image illustrates the complexities of managing e-commerce deliveries, symbolized by various interconnected icons representing different aspects of the process: a shopping bag (representing products), a location pin (symbolizing delivery destinations), a delivery truck (illustrating the logistics), a heart (indicating customer satisfaction), a target (representing business goals), and bar graphs with a dollar sign (showing revenue and growth). This visualizes the article's theme of proactively managing the delivery experience to navigate the challenges of e-commerce, emphasizing the need for businesses to optimize all stages of the delivery process to achieve success and customer loyalty. This article explores the critical role of proactive delivery management in navigating the challenges of e-commerce. It highlights the need for clear communication, real-time information, and AI-powered solutions to optimize the post-purchase experience. By leveraging data and technology, businesses can transform potential delivery disruptions into opportunities for building customer loyalty and driving repeat business. The article also emphasizes the benefits of partnering with a provider like Parcel Perform, who offers integrated solutions to streamline data, improve customer satisfaction, and ultimately drive e-commerce success.
Machine Learning & AI
Customer Experience

E-Commerce Merchants: Proactively Manage Your Delivery Experience to Navigate the E-Commerce Storm

Nov 08, 2024

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The leading Data & Delivery Experience Platform for businesses worldwide.
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