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E-commerce & Marketing Teams

Drive e-commerce revenue growth

E-commerce & Marketing Teams

Drive e-commerce revenue growth

AI post-purchase tools boost conversions and loyalty with branded tracking and accurate delivery estimates.

Parcel Perform charts showing checkout conversions, delivery issues and email open rates
Parcel Perform customer DeLonghi
Parcel Perform's AI-driven EDD engine provides precise, reliable estimates, improving customer experience and boosting conversions.

Skyrocket Conversions with Precise AI-Powered E-commerce Delivery Estimates

Vague delivery estimates hurt ecommerce sales. Our AI-driven EDD engine provides precise, reliable estimates, improving customer experience and boosting conversions.

Tailored AI model for precise EDDs, fueled by your data

Adaptive AI-driven updates for always accurate EDDs

A/B test to balance speed, reliability, and conversions

Boost Sales with Accurate EDDs
Branded order tracking page mockup of Parcel Perform's customer Nespresso, showing how Parcel Perform provides brands with 4-6 extra touchpoints for customer engagement.

Transform E-commerce WISMO into WOW with Proactive Notifications

Reduce WISMO inquiries and boost customer satisfaction with branded ecommerce notifications. Keep customers informed, build trust, and enhance the post-purchase experience.

88+ notification triggers covering all delivery events

Personalized notifications that keep customers engaged

Drive upsells with targeted, personalized notifications

Convert WISMO into Loyalty
Delivery tracking notification showing how Parcel Perform can help elevate customer engagement and achieve 80% open rate

Elevate Your Brand and Boost Customer Loyalty with a Branded Tracking Page for E-commerce

Don't let your brand fade after checkout. Our customizable ecommerce tracking page enhances the post-purchase experience, builds customer trust, and boosts brand loyalty.

Configurable with 120+ options to reflect your brand

Integrated, seamless experience from checkout to delivery

Plug-and-play widget lets you go live in under 2 weeks

Build Loyalty Beyond Checkout
Seamless Parcel Perform returns experience showing options for refund method and automated refund

Transform Returns into Revenue with a Self-Service E-commerce Returns Portal

Turn ecommerce returns into revenue with our automated returns portal. Delight customers, streamline processes, and recover revenue with exchanges or store credit.

Seamless returns experience from checkout to refund

Effortless returns policy enforcement with automation

Recover revenue through flexible refund alternatives

Make Returns Work for You
Parcel Perform's AI-powered ecommerce analytics platform transforms raw logistics data into actionable marketing insights. Visualize performance and optimize your customer journey.

Harness the Power of Your E-commerce Delivery Data: Make Smarter Decisions, Faster

Our AI-powered ecommerce analytics platform transforms raw logistics data into actionable marketing insights. Visualize performance and optimize your customer journey.

Monitor marketing campaign performance in real-time

Analyze marketing impact across the customer journey

Visualize marketing performance data with dashboards

Fuel Marketing with Insights

Push Beyond Post-Purchase: Drive Revenue and Delight Customers

Post-purchase touchpoint icon

Create Memorable Post-Purchase Experiences:

Transform every post-purchase touchpoint into a delightful brand experience, fostering loyalty and repeat business.

Customer lifetime value

Turn Deliveries into Marketing Opportunities:

Elevate your brand presence throughout the customer journey, turning deliveries into powerful marketing moments.

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Data-Fueled Market Dominance:

Harness the power of AI-driven analytics to unlock hidden insights, optimize your operations, and drive unparalleled growth.

Transform your Post-Purchase Experience

Explore the Future of E-Commerce with our Intelligent End-to-End Data & Delivery Experience Platform

Parcel Perform Checkout experience above the fold icon
Checkout

Increase conversions with AI-powered EDD precision. Deliver on your promises and win customer loyalty.

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Post-Purchase

Transform post-purchase to avoid delivery pitfalls, stop WISMO calls, and unlock upselling.

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Returns

AI-returns management powered by AI: Simplify reverse logistics, minimize WISMR, and maximize lifetime value.

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Logistics

Cut costs, eliminate disruptions, and book accurately with Logistics AI. Stay agile and responsive.

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Co-Pilot

Unlock predictive intelligence. Supercharge critical decisions with tailored AI-driven insights and real-time data.

Learn More
Parcel Perform Checkout Experience

Go beyond post-purchase to unlock your growth potential

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Join 3,000+ of the world's best brands & marketplaces

PUMA chose to work with Parcel Perform as it allowed them to move beyond one-size-fits-all approaches and create truly personalized experiences for every customer, in every market, and in every situation.
PUMA customer success story Alexander Bube
Alexander Bube

Teamhead Fulfillment & Support E-Commerce Europe, PUMA

"The best marketing is a superb delivery experience that meets customer expectations. We sought a technology that would allow us to move beyond one-size-fits-all approaches and create truly personalized experiences for every customer, in every market, and in every situation."
Watch success story
  • Parcel Perform SNOCKS Customer
  • Parcel Perform Nespresso Global Customer
  • Parcel Perform Customer Expondo
  • Parcel Perform Customer Alaiko
  • Mister Spex logo - Parcel Perform customer

Frequently asked questions

How can Parcel Perform help my e-commerce business?

How does my e-commerce marketing team benefit from the Parcel Perform platform?
How can Parcel Perform help with post-purchase marketing?
Can Parcel Perform integrate with my existing e-commerce & marketing platform?
How can Parcel Perform help increase my e-commerce sales conversions?
What analytics does Parcel Perform provide to optimize my marketing strategy?
How are Parcel Perform's notifications different from carrier delivery updates?
How can Parcel Perform faciliate upselling or cross-selling opportunities?
What is Parcel Perform and how does it work?
How is Parcel Perform different from other service providers?

Learn more about the post-purchase experience

**1. Image Description:**

The image presents a visual comparison between traditional approaches and AI-driven methods. A central, circular icon containing sparkling star symbols acts as a focal point. To the left, a label reading "TRADITIONAL DELIVERY" points towards this center. To the right, a brighter, highlighted label reading "AI ADAPTATION" also points towards the center, suggesting a transition or enhancement towards an AI-powered state. The background features a modern blue gradient with subtle grid patterns and light sparkles, reinforcing a theme of technology and transformation.

**2. Context from the Article:**

This image visually represents the core theme of the second blog post: **"Optimizing the Post-Purchase Journey: An E-commerce Guide to AI-Driven Enhancement"**.

The "TRADITIONAL DELIVERY" label corresponds to the less mature stages (Nascent, Developing, sometimes Operational) described in the article's maturity scale, characterized by reactive communication, basic tracking, manual issue resolution, and standard returns processes.

The "AI ADAPTATION" label signifies the move towards higher maturity levels (Optimized, Leading) enabled by Artificial Intelligence, as detailed in the article. This includes:

* Replacing basic notifications with **proactive, predictive delivery alerts**.
* Enhancing simple tracking with **AI-powered Estimated Delivery Dates (EDDs)** and dynamic branded tracking pages.
* Shifting from reactive customer service to **proactive issue resolution** using predictive analytics and AI chatbots.
* Transforming standard returns into **intelligent, data-driven returns management**.

The image effectively encapsulates the article's argument that adopting AI allows e-commerce businesses to transition from basic, often inefficient post-purchase processes to significantly enhanced, optimized, and customer-centric experiences.

**3. Short Summary of the Article:**

The article, "Optimizing the Post-Purchase Journey: An E-commerce Guide to AI-Driven Enhancement," argues that the post-purchase phase is critical for customer loyalty and retention. It introduces a 5-level maturity scale for businesses to assess their current post-purchase AI capabilities. The post details how AI can specifically optimize delivery communication (proactive alerts, accurate EDDs), tracking visibility (branded pages), issue resolution (predictive alerts, AI chatbots), and returns management. It emphasizes moving from reactive, traditional methods to proactive, AI-driven strategies to reduce costs (like WISMO inquiries), enhance the customer experience, and ultimately build stronger customer relationships.
Machine Learning & AI
Customer Experience

Is Your E-commerce Logistics Data Ready for AI? A Checklist for a Delivery Experience Foundation

Apr 16, 2025

Transform your e-commerce post-purchase experience with AI-powered personalization. Deliver tailored delivery notifications, proactive customer service, and build lasting loyalty. Learn how AI is revolutionizing customer engagement after the "buy" button.
Machine Learning & AI
Supply Chain

How AI is Powering the Next Generation of E-commerce Post-Purchase Personalization

Apr 16, 2025

A stylized illustration depicting the intersection of AI and e-commerce logistics. Central to the image is a prominent blue circle containing white sparkles, representing AI or intelligence. Surrounding it are various icons and graphics: a simple robot head with orange highlights, a line graph trending upwards overlaid with a magnifying glass, a map pin icon with a package symbol, another line graph showing a downward trend next to a dollar sign with a down arrow, delivery truck icons, and a simplified interface showing package tracking progress with location pins and delivery timelines under the banner "YOUR BRAND". The overall aesthetic is clean, modern, and conceptual, using orange, blue, teal, and black elements against a light beige background with subtle sparkle accents.

Brief Article Summary:

This article explores how Artificial Intelligence (AI) is transforming e-commerce delivery from a reactive cost center into a proactive, data-driven competitive advantage. It details how AI addresses key logistics challenges like lack of visibility, last-mile inefficiencies, complex optimization, and rising costs. Practical applications discussed include improving customer experience through personalized notifications, reducing cart abandonment with accurate delivery estimates, managing returns effectively, optimizing carrier selection, proactively preventing delays via "control towers," enabling better strategic decisions through analytics, and empowering internal teams with AI agents. The core message is that leveraging AI for actionable intelligence allows businesses to gain control over their delivery network, enhance customer satisfaction, and improve profitability.
Machine Learning & AI
Supply Chain

Actionable Intelligence: How AI Transforms E-commerce Delivery from Cost Center to Competitive Advanta...

Apr 09, 2025

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