Providing accurate information on the delivery date is crucial for online shoppers’ satisfaction. Customers want to know when their parcels will arrive and appreciate clear guidance on expected delivery dates for their e-commerce shipments.

Now with AI and machine learning technology, we have an innovation that allows you to deliver accurate delivery predictions and help you focus your communications on information that your customers will appreciate. How many days until a parcel is delivered? How much longer will my parcel take to be delivered if there are delays? 

With this innovation, you can provide your customers with all these answers preemptively before they even launch WISMO (where is my order) queries. 

Transform how your customers get delivery updates with AI and machine learning

Our AI-driven EDD engine was initially developed in partnership with Amazon Web Services Machine Learning Solutions Lab. It combines Parcel Perform’s logistics data on millions of parcels worldwide with Amazon Web Services’ industry-leading machine learning expertise. Our goal is to transform the e-commerce delivery experience for your customers worldwide.

Here, we share what is possible with our next-generation EDD engine and how to get started with a customized prediction algorithm for your business. 

What are AI-driven EDDs?

Our EDD engine uses AI and machine learning to generate new information. This information is generated from proprietary data, technical carrier updates, and logistics data from your business. It is the precise date your customers' parcels will arrive, and we are confident your customers will get hooked.

Not all orders get delivery updates. And when an EDD is provided, it usually comes from logistics carriers. However, these days are heavily padded to ensure expectations are met. For example, instead of telling a customer that their order is coming on Wednesday, these carrier EDDs tell a customer that their orders are coming somewhere between Sunday to Friday.

But when you tell customers the exact day their parcels will arrive, not only does it improve the delivery experience for customers, but it also gives them the confidence to checkout--leading to higher conversion rates for your business.

Why you and your customers will love it: 

E-commerce delivery volumes are growing exponentially. More consumers seek convenience and constant, meaningful communication on their deliveries. Your customers know they want to buy your product, at a specific price. However, they're hesitant because they're unsure when their order will arrive. This is especially true for higher-priced goods that customers can't wait to get their hands on. Recent studies have also found that more than half of online shoppers actively select retailers that provide more precise EDDs. That means that AI-driven EDDs not only keep your customers happy, but the improvement in short-term revenue gains also keeps your shareholders happy. A classic win-win situation.

A snapshot of what is possible with AI-driven EDDs: 

• Communicate critical delivery information before checkout: For the first time, you can delight your customers by providing precise EDDs on your product page. Clear indication on when their parcel is arriving that gives them the confidence to checkout.

• Seamless integration with our branded Premium Tracking Page:  Our AI-driven EDD solution integrates smoothly with your branded Premium Tracking Page. It lets your customers understand WHEN their parcels will be delivered when they look for updates in your webstore. 

• Streamlined, relevant communication with your customers throughout the entire delivery journey: Accurate, up-to-date delivery predictions ensure your branded SMS and email communications after checkout will always be relevant and reliable throughout the entire delivery journey. 

• Opens new opportunities to engage your customers: With reliable, frequent updates on shipment status throughout the delivery process in real-time, you get even more opportunities to deliver a coherent brand experience, drive upselling opportunities and keep your customers coming back to your shop.

• Avoid delivery inquiries and be the first to inform your customers about delivery delays: Regain control of the post-purchase experience and delight your customers with easy-to-understand delivery updates instead of answering delivery inquiries from frustrated customers. 

• Stay on top of your customer delivery promises: Never worry about whether you can fulfill the delivery promises you to communicate to your customers. Our predictions update round-the-clock to adapt to environmental changes and provide unmatched prediction accuracy and reliability.

How to get our AI-driven EDD engine for your business 

Ready to unlock the next generation of delivery updates powered by machine learning and fully customized for your needs? Our team is ready to help you and get you started on your own prediction algorithm for your data. 

In the initial phase, we will train a machine learning model for prediction simulations using a sample size of your parcel data and logistics carriers. For best results, we recommend a minimum of 400,000 shipments uploaded into our platform to train your unique model on and provide an accurate analysis for date-of-arrival estimates. 

Get ready to unlock the next generation of delivery updates and a superior customer experience for you and your business. 

We’re ready to help with questions you may have and can’t wait to get you started. Speak to our team, and we’ll be able to work together and share a proof-of-concept of how Machine Learning can transform your delivery experience powered by your own data. Book your personalized consultation and demo session here to find out how PREDICT can transform your delivery experience.